Customer Support & General Inquiries

For help with orders, delivery, returns, refunds, jewellery questions or general inquiries, email Info@FayeCalla.com.

For order-related questions, include your order number and the email address used at checkout. Please do not send passwords or full payment-card details.

Legal & Privacy Inquiries

For legal correspondence and privacy-related questions or requests, email legal@FayeCalla.com.

Collaborations & Business Inquiries

For collaboration, partnership or press inquiries, email Info@FayeCalla.com with a short introduction and details of your inquiry.

Business Information

Shipping & Returns Information

Orders are processed within 24 hours on weekdays. Orders placed on weekends are processed within 48 hours. Orders are dispatched from the Netherlands; processing time is separate from delivery time.

For delivery information, see our Shipping Policy. For return requests, costs and refunds, see our Return & Refund Policy.